Parutions des Auteurs UQAM

Auteur : Harvey, Jean

Complex Service Delivery Processes

A process is a system of activities (together with the associated resources) that takes an input and transforms it into an output of greater value for ...

Complex Service Delivery Processes

A process is a system of activities (together with the associated resources) that takes an input and transforms it into an output of greater value for ...

Complex service delivery processes

This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s ...